1. Our Commitment to Your Privacy

Ignite Strata Solutions (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and protect your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

You can find more about the APPs at the Office of the Australian Information Commissioner (OAIC) website: www.oaic.gov.au.

2. What Information We Collect

We collect personal information that helps us provide professional strata management services and communicate effectively with owners, residents, suppliers, and other stakeholders. This information may include:

• Your name, address, email, and phone number
• Property and lot details, unit entitlements, and ownership information
• Payment and banking details (for levies or reimbursements)
• Records of communications with you (emails, calls, meeting notes, etc.)
• Login or website usage data (e.g. IP address or browser type, if applicable)
• Other information needed to carry out our duties under the Owners Corporation Act or related legislation.

We generally do not collect sensitive information (such as health or political details) unless it is relevant and you consent or the law requires us to do so.

3. How We Collect Your Information

We may collect your personal information:

• Directly from you (via forms, emails, meetings, or phone calls)
• From your owners corporation records that we manage on behalf of the owners corporation
• From agents, solicitors, insurers, contractors, or previous managers
• Through our website, when you make an enquiry or sign up for updates
• From publicly available sources, where appropriate.

Whenever possible, we collect information directly from you and with your knowledge.

4. Why We Collect Your Information

We collect and use your information to:

• Provide strata management services to your owners corporation
• Maintain owners corporation records (e.g. ownership registers, meeting notices, levy records)
• Respond to your enquiries or requests
• Manage repairs, maintenance, and insurance matters
• Process payments and issue invoices or receipts
• Comply with our legal and contractual obligations
• Send information about our services or updates you’ve asked for (you can opt out anytime).

We only use your information for the purpose it was collected, or for a related purpose you’d reasonably expect.

5. Disclosure of Your Information

We may share your information with:

• The owners corporation and its committee members
• Contractors, insurers, or service providers working for the owners corporation (e.g. maintenance, cleaning, or IT support)
• Our accountants, auditors, or legal advisers
• Government agencies where required by law (e.g. under the Owners Corporation Act 2006)
• A purchaser’s representative when issuing an owners corporation certificate
• Our technology partners or cloud service providers (some may be located overseas).

If we use service providers located outside Australia, we ensure they comply with Australian privacy standards and keep your information secure. We do not sell or rent your personal information.

6. Cookies and Website Data

Our website may use cookies to improve your experience and understand how our site is used. You can choose to disable cookies in your browser, though this may limit some website functions.

We may collect anonymous website usage data such as IP addresses, pages visited, and time spent on our site.

7. Security of Your Information

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. This includes password-protected databases, secure servers, and restricted staff access.

When personal information is no longer needed, we securely delete or archive it as part of owners corporation records.

8. Accessing or Correcting Your Information

You have the right to access the personal information we hold about you and to ask for corrections if it’s inaccurate or incomplete.

To request access or correction, please contact us (see Section 10 below). We may need to verify your identity before providing access. There is no fee for making a request, though we may charge a small administrative fee for copies.

9. Your Choices and Marketing

We may send you information about our services or updates related to your owners corporation. You can opt out of marketing messages at any time by clicking “unsubscribe” in our emails or contacting us directly.

10. Contacting Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your information, please contact:

We’ll do our best to respond promptly and resolve any issues. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated version will include the effective date.